Terms and Conditions

• "Organisation" means the entity that subscribes to SimChat and manages user access through the platform.
• "Organisation Content" means any scenarios, scripts, checklists, marking rubrics, questions, resource materials, prompts, curricula, avatars, media, and any other content created, uploaded, or configured by an Organisation or its authorised users on the platform.
• "Platform" means the SimChat web application, including all features, tools, and services provided through it.
• "Platform Content" means content provided by us, including example scenarios, scenario library content, default prompts, documentation, and user interface elements.
• "User" means any individual who accesses the Platform, whether as a learner, author, administrator, or owner.

2.1. You must be at least 18 years old (or the age of majority in your country of residence, if higher) to create an Organisation account. Users under 18 may participate in simulations only with the involvement of their Organisation.

2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2.3. We reserve the right to suspend or terminate accounts that violate these Terms or are used in a manner that could harm the Platform or other users.

3.1. Organisations retain all intellectual property rights in their Organisation Content. We do not claim ownership of any scenarios, scripts, checklists, marking rubrics, questions, resource materials, or other content that Organisations create on the Platform.

3.2. By uploading or creating Organisation Content on the Platform, the Organisation grants us a non-exclusive, worldwide licence to host, store, transmit, display, and process that content solely for the purpose of providing and improving the Platform services. This licence continues only for as long as the Organisation Content remains on the Platform.

3.3. We will not sell, sublicense, or distribute Organisation Content to third parties, except as necessary to provide the Platform services (for example, transmitting scenario scripts to AI providers for the purpose of running simulations).

3.4. Upon termination of an Organisation's subscription, the Organisation may export its Organisation Content before the end of any applicable wind-down period. After this period, we will delete Organisation Content in accordance with our Data Processing Agreement.

4.1. We (or our licensors) own all intellectual property rights in the Platform, its design, underlying technology, and all Platform Content, including scenario library content.

4.2. Where an Organisation subscribes to our scenario libraries, we grant a non-exclusive, non-transferable licence to use that library content within the Platform for the duration of the subscription. Library scenarios may not be copied, exported, or republished outside the Platform without our prior written consent.

5.1. SimChat uses artificial intelligence to deliver simulations, generate feedback, and support scenario creation. AI-generated output is provided as an educational tool and does not constitute professional advice of any kind.

5.2. We do not warrant that AI-generated content will be accurate, complete, or free from errors. Users are responsible for independently verifying any information provided by AI features.

5.3. We reserve the right to modify, update, or change the AI models, providers, or features used to deliver the Platform at any time.

5.4. Customer data, including Organisation Content and simulation transcripts, is never used to train AI models.

6.1. Access to SimChat is provided on a subscription basis. The features, limits, and pricing applicable to each plan are described on our pricing page.

6.2. Subscriptions automatically renew at the end of each billing period unless cancelled. The Organisation may cancel at any time; access continues until the end of the current billing period.

6.3. We may change our pricing on reasonable notice. Price changes take effect at the start of the next billing period following notification.

6.4. Payments are processed by Stripe. By subscribing, you agree to Stripe's terms of service.

You agree not to:

• use the Platform for any unlawful purpose or in violation of any applicable law or regulation;
• input personal data of real patients or other real individuals into AI simulations;
• attempt to reverse-engineer, decompile, or extract the source code of the Platform;
• attempt to circumvent usage limits, authentication, or security mechanisms;
• use the Platform to generate content that is defamatory, obscene, discriminatory, or otherwise harmful;
• resell, sublicense, or provide access to the Platform to third parties outside your Organisation without our consent;
• introduce viruses, malware, or other harmful code to the Platform.

8.1. We process personal data in accordance with our Privacy & Cookies Policy.

8.2. Where an Organisation is the Data Controller for its users' personal data, the terms of our Data Processing Agreement apply.

8.3. Customer data is never used to train AI models.

9.1. We endeavour to keep the Platform available at all times but do not guarantee uninterrupted access. Availability may be affected by maintenance, updates, or factors outside our control.

9.2. We may modify, suspend, or discontinue features of the Platform at any time. Where a change materially affects an Organisation's use, we will provide reasonable advance notice.

10.1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10.2. Subject to clause 10.1, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity arising out of or in connection with your use of the Platform.

10.3. Our total aggregate liability under these Terms shall not exceed the total fees paid by the Organisation in the twelve (12) months preceding the event giving rise to the claim.

11.1. Either party may terminate the subscription in accordance with clause 6.2.

11.2. We may suspend or terminate access immediately if an Organisation or its Users breach these Terms, and the breach is not remedied within 14 days of written notice.

11.3. On termination, the Organisation may export its Organisation Content. Sections 3 (Organisation Content IP), 5.4 (no AI training), 8 (data protection), 10 (liability), and 12 (governing law) survive termination.

12.1. These Terms are governed by and construed in accordance with the laws of England and Wales.

12.2. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.1. We may update these Terms from time to time. Where changes are material, we will notify affected Organisations by email or through the Platform.

13.2. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

If you have any questions about these Terms, please contact us at support@simchat.ai.